#80 of 375 hotels in Singapore based on Tripadvisor
Liam
United Kingdom,
March
2025
6.2/10
I had a great stay at Jen Singapore Tanglin By Shangri-La, enjoying the hotel's fantastic location near Tanglin Mall and Orchard Road. The rooms were modern and comfortable, though the bathroom setup could be a bit cramped. I appreciated the attentive service and diverse breakfast options, but some cleanliness issues were disappointing.
Rooms
6.0
The rooms are well-laid out with comfy beds, but cleanliness needs improvement. I found remnants from previous guests, which was frustrating.
Service
7.0
Check-in was welcoming, and the staff were friendly and helpful, but some communication issues were present during my stay.
Location
9.0
It’s in a quiet area next to Tanglin Mall, making it easy to explore, and there's a shuttle to shopping areas.
Dining
8.0
Breakfast offered a great range of options, though during busy times, service was a bit stretched.
Facilities
6.0
Facilities like room service and housekeeping were okay, but the housekeeping standards could definitely be improved.
Harper
United Kingdom,
March
2025
5.8/10
I had a mixed experience during my stay. While the location was fantastic with easy access to transport, the dining options could use some improvement, particularly during busy periods. Room cleanliness was a bit hit or miss. Overall, it served its purpose for my trip to Singapore, but it didn't quite have that nice touch I was hoping for.
Rooms
7.0
The rooms were generally comfortable, though I noticed some cleanliness issues upon arrival, like a strange smell in the bathroom. The room size felt standard but not overly spacious. I appreciate how quickly housekeeping responded to my concerns.
Service
6.0
Service had its ups and downs. Staff were polite and helpful, but interactions lacked warmth. Some staff members seemed distracted, especially at breakfast. On the other hand, there were standout moments from staff like Nadia, who quickly resolved a cash issue I faced.
Location
9.0
The location is a definite highlight. It’s right across from the MRT, making it super convenient to explore Singapore. Plus, it’s a short walk to Orchard Road and the Botanic Gardens. I loved being able to easily access shops and eateries at Tanglin Mall.
Dining
5.0
Breakfast was a mixed bag. While there was a good selection, many items were not served hot enough, and some traditional options would have been nice. I found the dining area quite crowded during peak times with long waits for tables.
Facilities
6.0
Facilities were decent, with a lovely pool area that looked inviting. However, service at the pool bar was disappointing when my request for water was turned down. The gym was functional but felt a little dated.
Jade
United Kingdom,
February
2025
6.6/10
I recently spent a week at Jen Singapore Tanglin by Shangri-La and it was a mix of highs and lows. The location was fantastic, being so close to the MRT and Orchard Road, which made getting around easy. However, I found the hotel a bit tired, especially the breakfast room which had worn banquette seats and overall, the room could've been cleaner. Despite these issues, the staff were incredibly helpful and friendly throughout my stay.
Rooms
6.0
My room was compact yet well-designed, but it was smaller than I expected. It needed a better cleaning, particularly under the bed. The comfort of the bed was a plus, though the noise from the lift was disruptive at night.
Service
9.0
The staff, especially at the front desk, were excellent and very friendly. They were always willing to assist with any queries I had, making my stay feel more welcoming.
Location
8.0
The hotel's location was a huge advantage for me, with easy access to the MRT and nearby restaurants and shops. It's in a quieter area compared to other hotels in Orchard, which I appreciated.
Dining
6.0
The breakfast offered a good variety, but I was disappointed by the limited options for gluten and dairy-free diets. The staff were attentive but the kitchen seemed to lack proper management in this regard.
Facilities
7.0
The health club amenities were great for a refreshing shower post-check-out, but I didn’t enjoy the noise from maintenance works during my stay. The facilities were basic and could use some upgrades.
Juliet
United Kingdom,
February
2025
7.4/10
My stay at Jen Singapore Tanglin was pretty awesome, thanks to the comfy beds and the great location right by Tanglin Mall. The breakfast spread was a hit too, although it could use a bit more Western options. On the downside, I found some minor details a bit lacking, like having no cups for the kettle in my room. Overall, it was a good experience, and I'd consider coming back for sure.
Rooms
8.0
The room was modern, spacious, and had a comfy king-sized bed with soft linens. The bathroom was compact but had great water pressure and a roomy shower space. Just a heads up, I found it odd that there were no cups or glasses provided for the kettle.
Service
8.0
The staff were generally friendly and helpful. However, there was a time when I noticed some employees chit-chatting and not assisting with guests' luggage. Otherwise, Hidayah and Mandy at the club lounge were really good in helping me out with my needs.
Location
9.0
The location is a big plus, right across from Orchard Road and connected to Tanglin Mall, which made shopping and dining super convenient. The MRT station was also just a stone's throw away, making it easy to get around the city.
Dining
8.0
The breakfast buffet was impressive with plenty of variety, but I’d say it could use a few more Western-style options for folks like me. The quality of the food was good, though, and the dining area was nice.
Facilities
8.0
The hotel has a clean swimming pool and a decent fitness center, which I really appreciated. There are also additional facilities like room service and laundry, although I didn’t get a clear idea of the room service options during my stay.
Harper
United Kingdom,
November
2024
5.4/10
I had a wonderful stay at Jen Singapore Tanglin. the staff were incredibly friendly and helpful, adding warmth to my experience. My room was clean and comfortable. although a bit on the smaller side. The hotel is conveniently located near a shopping mall and the Orchard Road area, but the dining options could run a bit pricey for meals and laundry services.
Rooms
8.0
My room was clean and well-stocked with fresh water every day. I enjoyed the little couch by the window for cozy moments. However, it was on the small side compared to what I expected.
Service
9.0
The hotel staff was always happy and willing to assist with any needs. they went above and beyond, which truly made my stay pleasant.
Location
9.0
The location is excellent, just a short walk to Orchard Road and the MRT station. with a mall right next door, making it very convenient for anything I needed.
Dining
7.0
Dining options included a great buffet with diverse food, but I found the prices high for meals. I also wished there were more quick dining options available without the steep price tag.
Facilities
8.0
The pool area was popular and well-supervised. I appreciated that I could inform the front desk if I needed late access to the gym.